Without knowing that this was one of the topics for next week’s assignment I watched a Ted Talks on Patient experience vs patient satisfaction. This has been a major topic this semester as we have read and discussed how the patient experience has diminished and sometimes is non existent based on how the patient is acting. In this Ted Talk Fred Lee, discusses how Disney’s take on experience is how hospital’s should think, instead of being consumed with satisfaction, the experience is what a patient remembers. He gives several examples how experiences can lead to patients feeling worried and patients feeling good because of the experience they have with staff. Experiences last us a lifetime as satisfaction comes and goes. This Ted Talk is an example of how we should treat patients and not be consumed with letter grades.
Patient Experience vs Patient Satisfaction
Published by proudfather510
My name is Chauncey Jackson and I currently reside in Alameda, Ca but was raised in Fairfield, Ca. The pronoun I go by is he. I am married with a two year old daughter and 1 more daughter on the way in January. I am a senior in college but I am 34 years old. I decided to go back to school to enhance my career as a healthcare professional. I am Director of a department at San Francisco hospital and believe this course can help further my knowledge of healthcare and the medical world. I'm a sociology major and look forward to learning new topics that elevate my thinking and understanding of medical sociology and apply it to my job now. View more posts
Health is Wealth. 
Hey there,
I like your ending when you said “we should treat patients and not be consumed with letter grades.” In many settings from customer service, to repairs, to processing tax returns, you name it people have been getting away or become satisfied with doing the minimum, rather than phenomenal work. At no point should we be worried about our healthcare professionals short changing us, but it constantly happens. How might we change this?
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Hello,
I like how you reminded us that experiences lasts us a lifetime versus satisfaction being temporary. The interaction between patient and hospital staff is important because it is about building connections with each other. A patient doesn’t want to feel like they are just another number and sometimes staff forget that and get caught up in the work. What are some ways that hospital staff can better connect with their patients?
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Hi !
I really enjoyed reading your post this week. I agree on how hospital do not give their patients the best experienced where that should be their main goal. Doctors are here to help and care for their patients but at times they are over worked. I really hate going to the doctors at times it takes forever and when I do get the help I feel like they don’t care to help me.
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